Privacy Policy

At Dabb Print, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, company name, and mailing address
• Business Information: Company details, tax identification numbers, and business registration information
• Project Details: Product specifications, design files, quantity requirements, and custom order preferences
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
• Communication Records: Correspondence through email, phone, contact forms, or live chat
• Technical Information: IP address, browser type, device information, and website usage data collected through cookies

2. How We Use Your Information

We use the collected information for the following purposes:

• Processing and fulfilling your custom printing and packaging orders
• Providing quotes and responding to your inquiries
• Communicating about your orders, including production updates and delivery notifications
• Improving our products, services, and customer experience
• Sending marketing communications about our services (with your consent)
• Complying with legal obligations and resolving disputes
• Analyzing website usage to improve functionality and user experience
• Preventing fraud and ensuring security of our systems

3. Information Sharing and Disclosure

We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our business (shipping companies, payment processors, design services, cloud hosting providers)
• Legal Requirements: When required by law, court order, government regulation, or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of company assets
• With Your Consent: When you explicitly authorize us to share your information for a specific purpose

All third-party service providers are contractually obligated to maintain the confidentiality and security of your information.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure SSL/TLS encryption for all data transmission on our website
• Regular security audits and vulnerability assessments
• Access controls and multi-factor authentication for employee systems
• Secure storage systems with encrypted databases and backup protocols
• Employee training on data protection practices and confidentiality obligations
• Firewall protection and intrusion detection systems

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continually work to enhance our security measures.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings for future visits
• Understand how you use our website and which pages are most popular
• Improve website functionality, performance, and loading speed
• Provide personalized content and product recommendations
• Analyze traffic patterns and user behavior for business insights

Types of Cookies We Use

• Essential Cookies: Required for website functionality (e.g., shopping cart, login sessions)
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Enable enhanced features and personalization
• Marketing Cookies: Track your activity across websites to deliver relevant advertisements

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website features and your user experience. For more information, visit your browser’s help section.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations and legitimate business needs)
• Opt-Out: Unsubscribe from marketing communications at any time via the link in our emails
• Data Portability: Request your data in a structured, commonly used, machine-readable format
• Objection: Object to processing of your personal information for certain purposes, including direct marketing
• Restriction: Request restriction of processing under certain circumstances
• Withdraw Consent: Withdraw previously given consent for data processing

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

• Customer Records: Retained for 7 years after the last transaction for accounting, tax, and legal purposes
• Marketing Data: Retained until you unsubscribe or request deletion
• Technical Logs: Typically retained for 12-24 months for security and troubleshooting purposes
• Design Files: Retained for 2 years to facilitate reorders

When data is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Turkey, including countries that may not have the same data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by regulatory authorities
• Data processing agreements with service providers
• Adequacy decisions by relevant data protection authorities
• Your explicit consent where required by law

9. Children’s Privacy

Our services are intended for businesses and individuals aged 18 and older. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected information from a child under 18, we will take immediate steps to delete such information from our systems.

10. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or services that are not operated by us. We are not responsible for the privacy practices, content, or security of these external sites. We encourage you to review their privacy policies before providing any personal information. This Privacy Policy applies only to information collected by Dabb Print.

11. Marketing Communications

With your consent, we may send you marketing emails about our products, services, promotions, and industry news. You can opt out of these communications at any time by:

• Clicking the “unsubscribe” link in any marketing email
• Contacting us directly at privacy@dabbprint.com
• Updating your communication preferences in your account settings

Please note that even if you opt out of marketing communications, we will still send you transactional emails related to your orders and account.

12. Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee our data protection strategy and ensure compliance with applicable privacy laws. You can contact our DPO with any questions or concerns about our privacy practices.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by:

• Posting a prominent notice on our website
• Sending you an email notification (if you have provided your email address)
• Updating the “Last Updated” date at the top of this policy

Your continued use of our services after such modifications constitutes your acknowledgment and acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

14. Your California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (note: we do not sell personal information).

15. European Data Protection Rights

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including those listed in Section 6 of this policy. You also have the right to lodge a complaint with your local data protection authority.

16. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or our data practices, please contact us:

Effective Date: This Privacy Policy is effective as of January 12, 2026, and applies to all information collected by Dabb Print from that date forward.